Frequently Asked Questions

TimeMappr is a global team scheduling tool. It shows you a 24-hour timeline of when each of your teammates is available, in their own local timezone, so you can instantly see overlap windows, plan meetings, and coordinate handoffs without doing timezone math in your head.

Any team with members spread across different timezones. Remote engineering teams, distributed marketing or ops groups, agencies with international clients, or anyone who regularly works with people in other parts of the world.

TimeMappr has a Free plan and a Pro plan. The Free plan is always free and includes 1 team with up to 15 members, the Pulse Dashboard, and manual scheduling. The Pro plan ($5.99/mo or $59/yr) adds up to 5 teams with up to 25 members each, Calendar Sync, Holiday Awareness, and Team Sharing & Roles.

Yes, during early access TimeMappr is invite-only. You need an invite code to create an account. If you don't have one, email us at support@timemappr.com to request access.

Pro is $5.99/month (billed monthly) or $59/year (billed annually, saving ~18%). Both options are available at checkout.

Click "Upgrade to Pro" in Settings or visit the pricing section on the homepage. You'll be taken to a secure Stripe checkout page. After payment, your Pro features are unlocked immediately.

Yes, you can cancel at any time from Settings → Subscription. After cancellation, your Pro access continues until the end of the current billing period. No partial refunds are issued.

Your data is preserved. If you have more than 1 team or more than 15 members on a team, you can still view your existing data, but you won't be able to create additional teams or members beyond the Free tier limits until you re-subscribe.

Yes. Open Settings (⚙) → Subscription and click the switch button to move between monthly ($5.99/mo) and yearly ($59/yr). Switching to yearly saves ~18%. The change takes effect at the start of your next billing cycle.

Open Settings (⚙) → Calendar Sync and scroll to the Redeem Invite Code section at the bottom. Enter your code and click Redeem. Your account upgrades to Pro immediately. No payment required.

Click "Sign Up Free" in the header and enter your invite code. You can then register with an email and password, or sign in instantly with your Google or Microsoft account.

Yes. Both Google and Microsoft (including Outlook / Microsoft 365) accounts are supported for sign-in. You can also link both to the same TimeMappr account in Settings > Connected Accounts.

Open the gear icon (⚙) in the top right to reach My Settings. Choose your IANA timezone from the dropdown, then set your schedule: either the same hours every workday, or custom hours per day. Your "My Hours" row on the dashboard reflects these settings.

The main view of TimeMappr. It shows a horizontal 24-hour timeline for the selected day of the week, with one row per team member. Each colored bar represents that person's working hours in their local timezone, normalized to a common UTC reference so everyone's hours line up on the same axis.

Use the Mon-Sun day tabs at the top of the dashboard. Each tab shows the calendar date when viewing a week other than the current one. Use the arrows to navigate weeks, and the Today button to return to the current week.

Your personal availability row, always pinned at the top. If you have hours set for the selected day, it shows a solid green bar. If you haven't set hours for that day yet, it shows a dashed ghost bar pre-filled from the nearest workday. You can drag the bar or use the time editor to adjust your hours and save them directly from the dashboard.

Yes. Drag the left or right edge of your My Hours bar to change start or end time, or drag the center to shift the whole block. You can also click the time labels in the editor overlay to use the native time picker. Changes are saved when you click Save.

Yes. Drag any member row by the handle on the left to reorder. The order is remembered per team.

The button in the controls bar switches all time displays (bar labels, My Hours editor, team member rows, and My Settings time pickers) between 12-hour AM/PM and 24-hour format. Your preference is saved in your browser.

Those are live timezone clocks, one card per unique timezone in your team. They show the full timezone label, the current local time, and a day indicator if the member's date differs from yours.

Calendar Sync is a Pro feature. It lets you connect your Google Calendar or Microsoft Outlook calendar to TimeMappr. Once connected, your busy blocks (events marked as Busy) appear as a red overlay on your My Hours row. They are visible only to you, not your teammates.

Upgrade to Pro, then open Settings (⚙) > Calendar Sync and click Connect Google Calendar or Connect Outlook Calendar. You'll be redirected to Google or Microsoft to authorize read-only calendar access, then returned to the dashboard.

Only event start time, end time, subject, and show-as status (Busy/Free/Tentative). Events marked as Free are ignored. TimeMappr requests read-only access and never modifies your calendar.

No. Busy blocks are visible only to the signed-in account owner. Your teammates see your working hours bar but never your calendar event details.

Yes. Both can be connected simultaneously. Busy blocks from both calendars are merged and displayed on your My Hours row.

Open Settings (⚙) > Calendar Sync and click Disconnect next to the connected calendar. Your stored tokens are immediately deleted from our servers.

Microsoft Graph's calendarView only returns events from your primary calendar. Events from calendars shared with you, room mailboxes, or secondary Outlook calendars are not currently shown. Google Calendar works the same way: only your primary calendar events are fetched.

Click the "+ New Team" button. Give your team a name and emoji, then add members, each with a display name, timezone, and working hours schedule (same every workday or custom per day).

On the Free plan: 1 team with up to 15 members. On the Pro plan: up to 5 teams with up to 25 members each.

Yes. In the team editor (Edit), each member has a "Same every workday" or "Custom per day" toggle. Custom mode lets you set individual hours for each day and mark days Off.

Team Sharing is a Pro feature. Click the "Share" button and enter your colleague's email address, then choose a role: Admin (full control), Editor (can edit member hours), or Viewer (read-only). They'll receive an email invitation with a link valid for 7 days.

Yes. Open Share > Collaborators and use the role dropdown next to any collaborator. You can also remove them entirely.

The team and all its member data are permanently removed. Collaborators lose access immediately. This action cannot be undone. A confirmation email is sent to the owner.

Your existing teams and member data are preserved. You can still view all your teams. However, you won't be able to create new teams beyond the Free limit of 1, or add members beyond 15 per team, until you re-subscribe to Pro.

CSV Bulk Import is a Pro feature that lets you upload a spreadsheet to create or update multiple teams and members at once. It's the fastest way to onboard a large team, with no need to add each person manually.

The CSV must have five columns in this exact order: team_name, member_name, timezone, work_start, work_end. The first row must be the header. Timezone must be a valid IANA timezone (e.g., America/New_York). Times must be in HH:MM format (e.g., 09:00, 17:30). You can download a pre-filled template from Settings (⚙) → Import.

Members from that CSV group are added to your existing team rather than creating a duplicate. The import preview labels those rows as 'Adds to existing' so you can review before confirming.

Open Settings (⚙) → Import. From there you can download the template, upload your CSV, review the parsed preview, and confirm the import.

Holiday Awareness is a Pro feature. Amber-tinted bands appear on member rows indicating a public holiday in that member's country (derived from their IANA timezone). The holiday name appears on hover, and a beach emoji appears on day tabs where at least one member has a holiday.

Public holiday data is fetched from the Nager.Date API, a free open-source holiday database covering most countries.

A paginated audit log of all changes made to teams you own or administer: member additions/removals, hour changes, team renames, collaborator invitations, role changes, and deletions. Entries are retained for 90 days.

Team owners and admins only. Editors and viewers do not have access.

Open Settings (⚙) > Change Password. Enter your current password and a new one meeting the requirements (15+ characters, upper, lower, number, special character). A confirmation email is sent after a successful change.

On the Login screen, click "Forgot password?" and enter your email address. Firebase will send a reset link to your inbox.

OAuth refresh tokens are encrypted at rest using Google Cloud KMS before being stored in Firestore. They are never exposed to the browser or to other users. All API calls use HTTPS.

No. All payment processing is handled by Stripe, a certified PCI-compliant payment processor. TimeMappr never stores your full card number or CVV; we only receive a Stripe customer ID and your subscription status.

Yes. In Settings > Connected Accounts, link both providers to the same account. You can then sign in with either.

Open Settings (⚙) → Account and click Sign Out at the bottom of the page.

Open Settings (⚙) → Report a Bug. Describe what happened and optionally attach a screenshot (jpg, jpeg, png, bmp, max 4 MB). We review every report. You can also email support@timemappr.com.

Yes. Use the moon/sun icon in the top right to toggle. Your preference is saved to your account and synced across devices when you're signed in.

Email us at support@timemappr.com, or use the in-app bug report form at Settings (⚙) → Report a Bug to submit a description and optional screenshot directly from the app.